{"id":8811,"date":"2025-01-30T15:49:52","date_gmt":"2025-01-30T20:49:52","guid":{"rendered":"http:\/\/local.cedarome.com\/faq\/"},"modified":"2025-11-18T08:19:13","modified_gmt":"2025-11-18T13:19:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/cedarome.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><section id=\"bt_bb_section69e18b79946c1\"  class=\"bt_bb_section bt_bb_color_scheme_1 bt_bb_layout_wide bt_bb_vertical_align_middle\" style=\"; --section-primary-color:#ffffff; --section-secondary-color:#181818;;background-color:#f1f1f1;\"    data-bt-override-class=\"null\"><div class=\"bt_bb_port\"><div class=\"bt_bb_cell\"><div class=\"bt_bb_cell_inner\"><div class=\"bt_bb_row \"  data-bt-override-class=\"{}\"><div class=\"bt_bb_row_holder\" style=\"; 0\"><div  class=\"bt_bb_column col-xxl-12 col-xl-12 bt_bb_vertical_align_top bt_bb_align_center bt_bb_column_background_image bt_bb_padding_normal bt_bb_animation_fade_in move_down animate\" style=\"background-image:url(&#039;https:\/\/cedarome.com\/wp-content\/uploads\/2018\/08\/about_bg_1.jpg&#039;);; --column-width:12;\" data-width=\"12\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_large bt_bb_bottom_spacing_large\" data-bt-override-class=\"null\"><\/div><header data-bb-version=\"5.2.5\" class=\"bt_bb_headline bt_bb_dash_none bt_bb_superheadline bt_bb_size_inherit bt_bb_align_inherit\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;def&quot;:&quot;inherit&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><h1 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_superheadline\">\u00c0 <strong>PROPOS<\/strong><\/span><span class=\"bt_bb_headline_content\"><span>Foire aux questions<\/span><\/span><\/h1><\/header><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_large bt_bb_bottom_spacing_large\" data-bt-override-class=\"null\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section id=\"bt_bb_section69e18b7994f5c\" data-parallax=\"0.8\" data-parallax-offset=\"-50\" class=\"bt_bb_section bt_bb_layout_boxed_1200 bt_bb_vertical_align_top bt_bb_parallax\"     data-bt-override-class=\"null\"><div class=\"bt_bb_port\"><div class=\"bt_bb_cell\"><div class=\"bt_bb_cell_inner\"><div class=\"bt_bb_row \"  data-bt-override-class=\"{}\"><div class=\"bt_bb_row_holder\" style=\"; 0\"><div  class=\"bt_bb_column col-xxl-12 col-xl-12 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_normal\" style=\"; --column-width:12;\" data-width=\"12\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_large bt_bb_bottom_spacing_extra_small\" data-bt-override-class=\"null\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"bt_bb_row \"  data-bt-override-class=\"{}\"><div class=\"bt_bb_row_holder\" style=\"; 0\"><div data-bb-version=\"5.2.5\"  class=\"bt_bb_column col-xxl-12 col-xl-12 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_normal\" style=\"; --column-width:12;\" data-width=\"12\" data-bt-override-class=\"{&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_left&quot;,&quot;def&quot;:&quot;left&quot;},&quot;bt_bb_padding_&quot;:{&quot;current_class&quot;:&quot;bt_bb_padding_normal&quot;,&quot;def&quot;:&quot;normal&quot;},&quot;bt_bb_animation_&quot;:{&quot;current_class&quot;:&quot;bt_bb_animation_no_animation&quot;,&quot;def&quot;:&quot;no_animation&quot;}}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><div data-bb-version=\"5.2.6\" id=\"faq-accordion\" class=\"bt_bb_accordion bt_bb_style_simple bt_bb_shape_square\" data-closed=closed><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\">Cedarome importe-t-il directement \u00e0 la source ? <\/div><div class=\"bt_bb_accordion_item_content\"><div data-bb-version=\"5.2.5\"  class=\"bt_bb_text\" ><\/p>\n<p>\nOui. Cedarome entretient des solides partenariats \u00e0 travers le monde et est fier d&rsquo;importer la majorit\u00e9 de ses produits directement \u00e0 la source.<\/p>\n<p>\n<\/div><\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\">Vos produits sont-ils certifi\u00e9s halal ou casher ? <\/div><div class=\"bt_bb_accordion_item_content\"><div data-bb-version=\"5.2.5\"  class=\"bt_bb_text\" ><\/p>\n<p><span>Tous les produits Cedarome sont halal. Nos huiles essentielles de conif\u00e8res et une grande majorit\u00e9 de nos autres huiles essentielles sont \u00e9galement certifi\u00e9es casher. Les d\u00e9clarations g\u00e9n\u00e9rales des produits et les certifications de l\u2019entreprise sont disponibles sur notre site web : <a href=\"https:\/\/cedarome.com\/fr\/qualite-et-certification\/\">https:\/\/cedarome.com\/fr\/qualite-et-certification\/<\/a>. <\/span><\/p>\n<p>\n<\/div><\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\">Quels sont vos produits biologiques ?<\/div><div class=\"bt_bb_accordion_item_content\"><div data-bb-version=\"5.2.5\"  class=\"bt_bb_text\" ><\/p>\n<p><span>Veuillez consulter la liste des produits biologiques ici : <a href=\"https:\/\/cedarome.com\/fr\/qualite-et-certification\/\">https:\/\/cedarome.com\/fr\/qualite-et-certification\/<\/a>.<\/span><\/p>\n<p>\n<\/div><\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\">O\u00f9 puis-je trouver la fiche de donn\u00e9es de s\u00e9curit\u00e9 (FDS) d'un produit ? <\/div><div class=\"bt_bb_accordion_item_content\"><div data-bb-version=\"5.2.5\"  class=\"bt_bb_text\" ><\/p>\n<p>\n<span>Nous sommes en train de cr\u00e9er des sections techniques pour tous nos produits sur notre site web, et celles-ci vous donneront acc\u00e8s aux FDS. En attendant, pour obtenir la fiche de donn\u00e9es de s\u00e9curit\u00e9 d\u2019un de nos produits, veuillez contacter <a href=\"mailto:QA@cedarome.com\">QA@cedarome.com<\/a>. <\/span><\/p>\n<p>\n<\/div><\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\"><\/div><div class=\"bt_bb_accordion_item_content\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"bt_bb_row \"  data-bt-override-class=\"{}\"><div class=\"bt_bb_row_holder\" style=\"; 0\"><div  class=\"bt_bb_column col-xxl-12 col-xl-12 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_normal\" style=\"; --column-width:12;\" data-width=\"12\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_large bt_bb_bottom_spacing_extra_small\" data-bt-override-class=\"null\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section id=\"bt_bb_section69e18b7995abc\"  class=\"bt_bb_section bt_bb_color_scheme_5 bt_bb_layout_boxed_1200 bt_bb_vertical_align_top bt_bb_background_overlay_solid_accent bt_bb_top_spacing_large bt_bb_bottom_spacing_large\" style=\"; --section-primary-color:#181818; --section-secondary-color:#a1cc39;\"    data-bt-override-class=\"null\"><div class=\"bt_bb_port\"><div class=\"bt_bb_cell\"><div class=\"bt_bb_cell_inner\"><div class=\"bt_bb_row \"  data-bt-override-class=\"{}\"><div class=\"bt_bb_row_holder\" style=\"; 0\"><div  class=\"bt_bb_column col-xxl-6 col-xl-6 bt_bb_vertical_align_bottom bt_bb_align_left bt_bb_padding_normal bt_bb_animation_fade_in move_right animate\" style=\"; --column-width:6;\" data-width=\"6\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><header class=\"bt_bb_headline bt_bb_dash_none bt_bb_size_large bt_bb_align_inherit\" data-bt-override-class=\"{}\"><h4 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span>Contactez-<em>nous<\/em><\/span><\/span><\/h4><\/header><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_bottom_spacing_medium\" data-bt-override-class=\"null\"><\/div><\/div><\/div><\/div><div  class=\"bt_bb_column col-xxl-2 col-xl-2 bt_bb_vertical_align_bottom bt_bb_align_center bt_bb_padding_normal bt_bb_animation_fade_in move_left animate\" style=\"; --column-width:2;\" data-width=\"2\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><div class=\"bt_bb_icon bt_bb_color_scheme_1 bt_bb_style_borderless bt_bb_size_xlarge bt_bb_shape_circle bt_bb_align_inherit\" style=\"; --icon-primary-color:#ffffff; --icon-secondary-color:#181818;\" data-bt-override-class=\"null\"><a href=\"https:\/\/www.google.com\/maps\/search\/?api=1&amp;query=45.3774022,-73.5319432&amp;query_place_id=ChIJhZmENsgNyUwRSiSn_UKvE4A\"  target=\"_blank\" data-ico-essential=\"&#xea06;\" class=\"bt_bb_icon_holder\"><\/a><\/div><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_small\" data-bt-override-class=\"null\"><\/div><header class=\"bt_bb_headline bt_bb_font_weight_bold bt_bb_dash_bottom bt_bb_size_extrasmall bt_bb_align_inherit\" data-bt-override-class=\"{}\"><h5 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span><a href=\"http:\/\/cedarome.com\/contact\/\" target=\"_self\" title=\"Adresse\">Adresse<\/a><\/span><\/span><\/h5><\/header><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_small\" data-bt-override-class=\"null\"><\/div><div  class=\"bt_bb_text\" ><\/p>\n<p>\n21, rue Paul-Gauguin Candiac Qc J5R 3X8 CANADA<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div  class=\"bt_bb_column col-xxl-2 col-xl-2 bt_bb_vertical_align_bottom bt_bb_align_center bt_bb_padding_normal bt_bb_animation_fade_in move_left animate\" style=\"; --column-width:2;\" data-width=\"2\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><div class=\"bt_bb_icon bt_bb_color_scheme_1 bt_bb_style_borderless bt_bb_size_xlarge bt_bb_shape_circle bt_bb_align_inherit\" style=\"; --icon-primary-color:#ffffff; --icon-secondary-color:#181818;\" data-bt-override-class=\"null\"><a href=\"tel:+14506598000\"  target=\"_self\" data-ico-essential=\"&#xea22;\" class=\"bt_bb_icon_holder\"><\/a><\/div><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_small\" data-bt-override-class=\"null\"><\/div><header class=\"bt_bb_headline bt_bb_font_weight_bold bt_bb_dash_bottom bt_bb_size_extrasmall bt_bb_align_inherit\" data-bt-override-class=\"{}\"><h5 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span>T\u00e9l\u00e9phone<\/span><\/span><\/h5><\/header><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_small\" data-bt-override-class=\"null\"><\/div><div  class=\"bt_bb_text\" ><\/p>\n<p>\nTel. : <a href=\"tel:+14506598000\">+1 450 659 8000<\/a><br \/>\nFax : <a href=\"tel:+14506598010\">+1 450 659 8010<\/a><\/p>\n<p>\n<\/div><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_small bt_bb_bottom_spacing_extra_small\" data-bt-override-class=\"null\"><\/div><\/div><\/div><\/div><div  class=\"bt_bb_column col-xxl-2 col-xl-2 bt_bb_vertical_align_bottom bt_bb_align_center bt_bb_padding_normal bt_bb_animation_fade_in move_left animate\" style=\"; --column-width:2;\" data-width=\"2\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><div class=\"bt_bb_icon bt_bb_color_scheme_1 bt_bb_style_borderless bt_bb_size_xlarge bt_bb_shape_circle bt_bb_align_inherit\" style=\"; --icon-primary-color:#ffffff; --icon-secondary-color:#181818;\" data-bt-override-class=\"null\"><a href=\"mailto:mail@cedarome.com\"  target=\"_self\" data-ico-essential=\"&#xe9e3;\" class=\"bt_bb_icon_holder\"><\/a><\/div><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_small\" data-bt-override-class=\"null\"><\/div><header class=\"bt_bb_headline bt_bb_font_weight_bold bt_bb_dash_bottom bt_bb_size_extrasmall bt_bb_align_inherit\" data-bt-override-class=\"{}\"><h5 class=\"bt_bb_headline_tag\"><span class=\"bt_bb_headline_content\"><span>Adresse e-mail<\/span><\/span><\/h5><\/header><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_small\" data-bt-override-class=\"null\"><\/div><div  class=\"bt_bb_text\" ><\/p>\n<p>\n<a href=\"mailto:sales@cedarome.com\">sales@cedarome.com<\/a><\/p>\n<p>\n<\/div><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_small bt_bb_bottom_spacing_normal\" data-bt-override-class=\"null\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":20,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8811","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Nous r\u00e9pondons \u00e0 vos questions | Cedarome<\/title>\n<meta name=\"description\" content=\"Consultez les questions fr\u00e9quemment pos\u00e9es sur nos produits, certifications, importations directes et fiches de donn\u00e9es de s\u00e9curit\u00e9.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cedarome.com\/fr\/faq\/\" \/>\n<meta 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